Terms and Conditions

Last Updated: May 2026

1. About Us

Floormore operates the website floormore.co.uk and sells flooring products, samples, and related accessories through this online store.

Business details:
Email:  Sales@floormore.co.uk
Phone: 07936191814
Address: 32 Singer Way, Bedford, United Kingdom

2. Acceptance of Terms

By visiting our website, creating an account, requesting a sample, or placing an order, you confirm that you have read and accepted these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase from us.

3. Products and Availability

We make every effort to ensure that product descriptions, specifications, colours, sizes, and images are accurate. However, product images are for illustration purposes only, and colours or finishes may vary depending on screen settings, photography, batch variation, and natural material characteristics.

All products are subject to availability. We reserve the right to change, discontinue, or limit quantities of any product at any time without prior notice.

4. Pricing and Payment

If we discover an obvious pricing or product information error after you place an order, we may contact you for instructions or cancel the order and issue a refund.

5. Order Acceptance

After you place an order, you may receive an order confirmation email. This does not necessarily mean your order has been accepted. Acceptance of your order takes place when we confirm dispatch or otherwise process the order for fulfilment.

We reserve the right to refuse, cancel, or limit any order for reasons including stock issues, payment problems, suspected fraud, inaccurate pricing, or other operational or legal reasons.

6. Samples

Sample products are intended to help customers assess colour, finish, texture, and general suitability before placing a larger order. Samples may not exactly match the full product due to natural variation, batch differences, cutting position, and lighting conditions.

7. Delivery

We aim to deliver orders within the estimated timeframe shown on our website or communicated during checkout. Delivery times are estimates only and may be affected by stock availability, courier delays, weather, or other circumstances beyond our control.

You are responsible for ensuring that delivery details are accurate and that someone is available to receive the order where required. Risk in the goods may pass to you upon delivery.

8. Measuring and Suitability

It is your responsibility to ensure that the products ordered are suitable for your intended use, room conditions, subfloor, installation method, and measurements. We recommend ordering samples before placing a full order and checking all measurements carefully before purchase or installation.

9. Installation

Flooring should be inspected before installation. Do not install products that appear damaged, incorrect, or unsuitable. Once flooring has been cut, fitted, or installed, it may be deemed accepted, except where your statutory rights apply.

10. Returns and Refunds

Returns and refunds are governed by our Refund Policy. Please read that policy carefully before making a purchase.

In general, returns may be accepted only within the applicable return window and subject to our conditions regarding unopened products, resale condition, and exclusions such as bespoke or installed products.

11. Faulty or Incorrect Goods

If goods arrive damaged, faulty, or not as described, please contact us as soon as possible with your order number and supporting photos where relevant. Nothing in these Terms affects your legal rights under applicable consumer law.

12. Promotions and Discounts

From time to time, we may offer discount codes, sales, or promotional pricing. Promotions may be subject to separate conditions, limited availability, expiry dates, minimum spend requirements, and exclusions. We reserve the right to amend or withdraw promotions at any time.

13. Intellectual Property

All content on this website, including text, graphics, logos, product images, branding, layout, and design elements, is owned by or licensed to Floormore and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without our prior written permission.

14. Website Use

You agree not to misuse our website. This includes, without limitation:

• Using the website for unlawful or fraudulent purposes.
• Interfering with website functionality or security.
• Uploading malicious code or attempting unauthorised access.
• Copying or scraping content without permission.
• Submitting false, misleading, or abusive communications.

15. Limitation of Liability

To the fullest extent permitted by law, Floormore shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase of our products.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be excluded or limited by law.

16. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the revised “Last Updated” date. Continued use of the website after changes are posted may constitute acceptance of the updated terms.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, unless another applicable law applies to you as a consumer.

19. Contact Us