Privacy Policy

Last Updated: May 2026

1. Who We Are

Floormore operates the website floormore.co.uk. For the purposes of applicable data protection laws, including UK GDPR and related privacy laws, Floormore is the controller of your personal data collected through this website.

Contact details:
Email:  Sales@floormore.co.uk
Phone: 07936191814
Address: 32 Singer Way, Bedford, United Kingdom

2. What Information We Collect

We may collect the following types of personal information:

• Identity details, such as your name.
• Contact details, such as your email address, telephone number, billing address, and delivery address.
• Order information, such as products ordered, sample requests, payment status, and delivery details.
• Technical data, such as IP address, browser type, device information, and how you use our website.
• Marketing preferences, including whether you have signed up to receive email offers or newsletters.
• Customer support records, including messages you send to us and any order-related queries.

3. How We Collect Your Information

• Directly from you when you place an order, request a sample, subscribe to marketing, or contact us.
• Automatically through cookies and similar technologies when you browse our website.
• From Shopify and integrated service providers that help us process orders, payments, fulfilment, analytics, and marketing.

4. How We Use Your Information

5. Legal Bases for Processing

Where required by law, we rely on one or more of the following legal bases:

• Contract: to process and deliver your order or provide requested services.
• Legitimate interests: to operate, improve, secure, and grow our business responsibly.
• Consent: for certain marketing communications and optional cookies where required.
• Legal obligation: where we must keep records or disclose information under applicable law.

6. Payments and Shopify

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products to you. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications.

Payment information is processed securely through our payment providers. We do not store your full card details ourselves unless explicitly stated as part of a secure payment service.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, measure traffic, improve site performance, and support marketing activities.

These may include:

• Essential cookies required for website and checkout functionality.
• Analytics cookies to understand how visitors use our website.
• Marketing cookies used for ad measurement and remarketing, where enabled.

8. Sharing Your Information

We may share your information with trusted third parties only where necessary, including:

• Shopify and related commerce infrastructure providers.
• Payment processors and fraud prevention providers.
• Delivery, courier, and fulfilment companies.
• Marketing and analytics providers.
• Professional advisers, such as accountants, insurers, and legal advisers.
• Authorities or regulators where disclosure is required by law.

9. International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including fulfilling orders, handling returns, meeting tax and accounting obligations, resolving disputes, enforcing agreements, and complying with legal requirements.

11. Your Rights

Depending on where you are located, you may have rights including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data in certain circumstances.
• The right to object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to request restriction or portability in certain situations.

To exercise any of these rights, please contact us using the contact details listed below.

12. Marketing Communications

If you sign up for our newsletter or marketing messages, we may send you updates about offers, products, promotions, and company news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

13. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no online system can be guaranteed to be completely secure.

14. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information directly from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. Any updates will be posted on this page with the revised “Last Updated” date.

16. Contact Us